Privacy Policy

1. Information We Collect

We may collect, process, store, and use the following categories of information:

• Name, email address, phone number, company name, and other contact information
• Communications, support requests, inquiries, and correspondence
• Technical information including IP address, browser type, device information, operating system, and access logs
• Usage data, analytics data, interaction history, and diagnostic information
• Cookies, tracking technologies, session information, and preference data
• Information voluntarily submitted through forms, registrations, surveys, or other interactions

2. How We Use Information

We may use collected information for purposes including but not limited to:

• Providing, operating, maintaining, and improving our Services
• Responding to inquiries, support requests, and communications
• Security monitoring, fraud prevention, abuse detection, and risk management
• Analytics, testing, product development, and research
• Compliance with legal obligations and enforcement of policies
• Business administration, internal operations, and record keeping
• Sending updates, notices, technical alerts, and promotional communications

3. Legal Basis for Processing

Where applicable, we process information based on legitimate business interests, contractual necessity, user consent, legal obligations, and protection of our legal rights.

4. Cookies and Tracking Technologies

We may use cookies, analytics tools, tracking technologies, session technologies, and similar mechanisms to improve functionality, performance, security, and user experience.

Users may disable cookies through browser settings; however, certain features or functionality of the Services may become unavailable or limited.

5. Information Sharing and Disclosure

We may share, transfer, disclose, or provide access to information:

• To service providers, contractors, hosting providers, analytics providers, and technology partners
• To comply with legal obligations, law enforcement requests, court orders, or regulatory requirements
• To protect our rights, property, systems, users, business operations, or legal interests
• In connection with mergers, acquisitions, restructuring, financing, sale of assets, or business transfers
• Where disclosure is otherwise permitted or required by applicable law

We do not guarantee that third parties will maintain the same privacy practices or security standards maintained by us.

6. Data Retention

We retain information for as long as reasonably necessary for business purposes, legal compliance, dispute resolution, security purposes, operational requirements, and enforcement of agreements.

We reserve the right to retain anonymized, aggregated, archival, backup, or system-generated data indefinitely where permitted by law.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of electronic transmission, storage, or security system is completely secure, and we do not guarantee absolute security.

8. International Data Transfers

Information may be processed, transferred, or stored on servers and systems located in multiple jurisdictions that may have different data protection laws than your location.

9. Third-Party Services and Links

Our Services may contain links to third-party websites, APIs, applications, or services. We are not responsible for the privacy practices, content, policies, or security of third parties.

Accessing third-party services is at your own risk and subject to their respective terms and policies.

10. User Responsibilities

Users are responsible for ensuring that submitted information is accurate, lawful, and does not violate any third-party rights or applicable laws.

Users must not submit confidential, sensitive, illegal, harmful, or unauthorized information through the Services unless explicitly requested by us.

11. Children's Privacy

Our Services are not directed toward individuals under the age required by applicable law to provide valid consent. We do not knowingly collect information from children without appropriate authorization.

12. Your Rights

Depending on applicable laws and jurisdiction, users may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information.

We reserve the right to verify identity before processing any such requests.

13. Service Monitoring and Enforcement

We reserve the right to monitor usage of the Services for security, fraud prevention, abuse detection, compliance verification, operational maintenance, and enforcement of our policies and agreements.

We may suspend, restrict, terminate, or investigate access to the Services where we reasonably believe misuse, unauthorized activity, or policy violations have occurred.

14. AI, Analytics, and Automated Processing

Certain Services may use automated systems, analytics tools, machine learning technologies, or artificial intelligence features for operational, analytical, security, support, or improvement purposes.

Outputs generated by automated systems may not always be accurate, complete, or error-free, and users are responsible for independently verifying important information.

15. Policy Updates

We may modify, update, replace, or revise this Privacy Policy at any time without prior notice. Updated versions become effective immediately upon posting.

Continued use of the Services after changes constitutes acceptance of the revised Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by law, ZeroToPi Innovations shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to privacy matters, data incidents, unauthorized access, service interruptions, loss of data, third-party actions, or reliance on automated systems.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, legal proceedings, or matters arising out of or relating to this Privacy Policy, the Services, or use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Ludhiana, Punjab, India.

Users agree to submit to the exclusive jurisdiction of such courts and waive any objection regarding jurisdiction, venue, or inconvenient forum.

18. Contact Information

For questions regarding this Privacy Policy, please contact:

ZeroToPi Innovations
Email: info@zerotopi.com
Website: zerotopi.com